Returns & Exchanges

At Verve Coffee Roasters, we want you to love every brew. If you are not satisfied with your purchase, we offer easy returns on equipment and exchanges for coffee to ensure you have the perfect cup.

Return Process

• 1.
  Review Our Policy

  Coffee is a perishable product and cannot be returned, but we will replace any roast that doesn't meet our quality standards within 30 days. Equipment must be unused and in original packaging.

• 2.
  Contact Support

  Email our customer experience team with your order number and a brief explanation of the issue to initiate your return or exchange request.

• 3.
  Prepare Your Shipment

  For equipment returns, securely pack your items in their original box. We will provide a prepaid shipping label for eligible domestic returns.

• 4.
  Receive Refund or Credit

  Once your return is received and inspected at our roastery, we will issue a refund to your original payment method or ship out your replacement coffee within 3-5 business days.